We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Plainly send the product with packaging to the address provided on the website, it is buyers responsibility to generate a label to send.

You can always contact us for any return question at ruian2022001@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Most of our products are high carbon steels, which requires maintenance to prevent oxidation (rust):

1. Wipe the knife dry after cooking session

2. Apply any food grade oil to the metal part of the knife.

3. Store in a dry place

Returning Request due to oxidation on the metal area will not be accepted!  

Exceptions / non-returnable items
Certain types of items cannot be returned, 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.